Application
Telecommunications engineering staff with management responsibilities apply the skills and knowledge in this unit. They combine technical skills with management skills to manage technical staff in an advanced technological environment. |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Support human resources activities | 1.1. Assist and advise on recruitment action and induction of new staff 1.2. Monitor staff training needs and implement technical training activities for staff 1.3. Provide information and advice to relevant personnel 1.4. Review and advise on occupational health and safety (OHS) and security in the workplace |
2. Manage conflict in the workplace | 2.1. Assess conflict situation 2.2. Determine ways to resolve conflict with conflicting parties 2.3. Apply decision-making procedures to the business model for conflict resolution |
3. Apply quality management systems and processes in the workplace | 3.1. Determine essential requirements of a product using a quality management approach 3.2. Assess the relationship between customer and owner to identify process to achieve agreement on measurable quality features 3.3. Analyse quality investigation for improvement by involving individuals, groups and managers |
4. Monitor work practices to ensure business objectives will be met | 4.1. Develop strategies using management characteristics to meet business objectives 4.2. Analyse individual management objectives that would be applicable to the workplace 4.3. Produce a business model representing the activities of a sound management plan for a telecommunications workplace |
5. Determine human factors when managing people and groups | 5.1. Establish consultation processes between management and staff to resolve grievances 5.2. Analyse the interpersonal skills required of managers and team leaders using identified communications channels 5.3. Conduct discipline and performance feedback in the workplace to evaluate consultation processes, including principles of equal employment opportunity (EEO), cultural diversity and change management |
6. Perform work using self-organisation principles | 6.1. Evaluate methods of improving own productivity and perform a self-appraisal 6.2. Evaluate the effectiveness of information processing methods used in the workplace applying time management techniques 6.3. Produce a report to communicate information efficiently and effectively in the workplace |
7. Apply effective communication | 7.1. Research the levels, directions and effectiveness of channels used when communicating in business 7.2. Develop a plan for managing business meetings in the workplace |
Required Skills
Required skills |
analytical skills to evaluate information communication skills to: work effectively in a group conduct oral presentations to a group conflict management skills to deal with grievances, disputes or disagreements information technology skills for word processing and desktop research initiative and enterprise skills to identify improvements to quality literacy skills to prepare reports planning and organisational skills to plan, prioritise and organise own work problem solving skills to resolve issues in the workplace research skills to gather data and information |
Required knowledge |
equity and diversity principles management procedures and policies OHS requirements organisational policy and procedures overview knowledge of behaviour theories: Herzberg's two factor McClelland's acquired needs Vroom's expectancy personal safety issues public sector legislation, codes of practice and other formal agreements that directly impact on business operations technical knowledge of telecommunications networks workplace and industry environment |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: determine the human factors which need to be analysed when managing people and groups conduct business meetings applying effective communication techniques determine essential requirements of a product applying quality management principles monitor and implement training for staff resolve problems and conflicts in a business environment support human resource management program. |
Context of and specific resources for assessment | Assessment must ensure: a telecommunications workplace relevant enterprise documentation, including human resources (HR) and quality management policies. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of the candidate running a productive business meeting and effective interview techniques oral or written questioning to assess the required knowledge and skills review of quality reports prepared by the candidate evidence of consultations with staff and management. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplaces and job role is recommended, for example: ICTPMG8143A Manage a telecommunications project. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Relevant personnel may include: | colleagues employee groups managers OHS committees and other people with specialist responsibilities employees specialist resource managers supervisors unions. |
Decision-making procedures may include: | objectivity qualitative quantitative subjectivity. |
Customer and owner may include: | customer: external internal owner: management shareholders. |
Management characteristics may include: | authority coaching consultation control delegation duties management hierarchy mentoring ownership partnership responsibility skilling and training. |
Communications channels may include: | industrial relations internal pro-active public relations retro-active. |
Information processing may include: | classification flagging follow-up procedures storage. |
Channels may refer to: | oral non-verbal written: agendas minutes memos letters and faxes visual electronic: web notifications social networking. |
Sectors
Unit sector | Telecommunications |
Competency Field
Project management |
Employability Skills
This unit contains employability skills. |
Licensing Information
Refer to Unit Descriptor